Frequently asked questions
Everything you need to know about ordering, sizing, and paying for a custom shade. Can't find your answer? Get in touch.
How do I order a custom shade?
Open any product, choose a fabric color, enter your window size in centimeters, and pick a motor and installation option. The price updates as you go — add it to your cart, then check out.
What if I don't know my exact window size?
Choose professional installation and leave the size fields alone. We come and measure your windows ourselves, and only price the shade once we have exact numbers — self installation needs your own measurement up front.
How does professional installation work?
You pay a non-refundable installation fee up front to book the visit, since it covers our time either way. Once we've measured your windows, we confirm the final price and deposit, and your order joins the normal flow.
How much deposit do I pay, and how?
A 30% deposit once your order has a price. Payment happens outside the website — you'll see clear instructions and a QR code to scan, along with your order number to include.
Can I change or cancel my order after placing it?
Yes, as long as production hasn't started — contact us with your order number and what needs to change, and we'll take care of it and confirm by email.
How can I check on my order's status?
Sign in and open My account → Orders. Every order shows its current step, and we also email you at each milestone — deposit received, ready, and out for delivery or installation.
Who do I contact if I have another question?
Reach us any time — see Contact us below.